The Energized Enterprise: How to Tap Your Organization’s Hidden Potential


Reports and White Papers

IDC TechScape: A User’s Guide to Optimizing Technology Planning and Decision MakingIDC PeerScape: Practices for Creating a Compelling Digital Transformation Vision

Seven Practices for Fostering Enterprise Digital Transformation

Overcoming Change Resistance in Pursuit of Digital Transformation

IT Strategy and Innovation: Unlocking Digital Transformation Opportunities with APIs That Mean Business

IT Strategy and Innovation: Leveraging Enterprise Collaboration to Drive Digital Transformation

IDC MaturityScape Benchmark: Leadership Digital Transformation in the United States

IT Strategy and Innovation: Drive Innovation with Design Thinking

IDC MaturityScape: Leadership Digital Transformation

Customer Experience: IT’s Role in Customer-Facing Digital Transformation

IDC MaturityScape Benchmark: Digital Transformation

IT Talent: Essential Qualities and Skills of the 3rd Platform CIO

IDC MaturityScape: Digital Transformation

Application Development: What IT Organizations Can Learn from Lean Start-Ups

Customer Experience: Brass Ring or End of the Ride for CIOs?

Application Provisioning: The 3rd Platform and the Agile Imperative

Beyond Customer Experience Management: What Your CMS Really Needs to Deliver

Content, Audience, and Advertising: The Virtuous Circle of Customer Engagement

Content Immediacy: The New Marketing Imperative

Demystifying Social Media, Agile Business Logic, April 21, 2011, White paper

Publishing Technologies: Five to Watch in 2011, Outsell Inc.,February 18, 2011, CEO Topic

Agile Case Studies: The Who, What, and Why of Agile Product Development, Outsell Inc., April 15, 2010, CEO Topic

XML: The Necessary Ingredient for Information Publishing, Outsell Inc., June 22, 2009, CEO Topic

Executing on the Agile Product Development and Agile Marketing Imperative, Outsell Inc., May 7, 2009, CEO Topic

Tech Tune-Up Tips for Tough Times, Outsell Inc., March 17, 2009, CEO Topic

Keep Ahead of the Competition with Agile Development, Outsell Inc., December 8, 2006, HotTopics

Feeding the Masses with Web 2.0, Outsell Inc., October 9, 2005, HotTopics


Beyond Customer Experience Management: The Global User Experience

Platform Publishing: Your Ticket to a Better, Faster, Cheaper Products

Content Marketing and the Buyer’s Journey


Executive Guide to Search, Businessweek Online, June 2006, Special Report

The Rise of Social Publishing, Upgrade Magazine, June/July 2004

Diversity + Complexity = Perplexity, Upgrade Magazine April/May 2005

The New Age of Openness, Upgrade Magazine, February/March 2006


Quoted in Business Week, Computerworld, The New York Times, The San Francisco Chronicle, Information Today, E-Content, and numerous blogs. Speaker at SIIA, Gilbane, London Online, NFAIS, SLA, SPAB, Seybold, and other conferences.

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